Shipping Policy

Flooding and extreme weather conditions across NSW and Queensland will cause shipping delays. Please view affected postcodes here.

All orders placed will be dispatched from our salon in Hawthorne, Brisbane within 3-10 business days. Please note all shipping timeframe are calculated from date of dispatch. All dispatch times and shipping times are estimated in business days (Monday - Friday).

Estimated delivery timeframes are based on Metro areas only (includes Gold Coast, Brisbane, Newcastle, Sydney, ACT, Adelaide, Perth and Hobart). Shipping times exclude any delays caused in circumstances that are outside our control. We cannot make changes to your shipping addresses or redirect your parcel once your order has been shipped. Please note that it might not be possible for us to deliver each service to some locations, and we may not be able to offer equivalent delivery options to your location. If we are unable to deliver to your location, we will inform you, or alternatively arrange with you for cancellation of the order or delivery to an alternative delivery address.

Any further questions please contact angels@hawthorneskinandbeauty.com.au

Returns & Refunds Policy

In the event something goes wrong with your order (we are very careful to avoid this) simply contact us within 48 hours of receiving your order for help. Returns will only be considered for products that are unopened, unused and in the original packaging.
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Incorrect/Damaged Item on Arrival: If you received an order with an incorrect product or your order arrives damaged please take a photo or video and contact us within 48 hours of delivery. Be sure to keep all items exactly as they were delivered (packaging included) until you’ve heard from our team.

‍Faulty Product: If you’ve received a product that you think may be faulty please contact our team at angels@hawthorneskinandbeauty.com.au with a detailed description of the product fault and a photo or video.

‍Allergy Return: In the rare instance you feel you have had an allergic reaction to a product please discontinue use immediately and contact our team over the phone 0482 099 558 or via email at angels@hawthorneskinandbeauty.com.au with a photo or video of the skin. Our team of experts will help you to understand whether you are experiencing a reaction (highly unlikely) or a response (a normal part of the process when skin is adapting to active ingredients and cosmedical skincare).
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• ‍All return items must be unused and unopened.
• We are not responsible for the return shipping costs of the items.
• Please make sure all return items are well packaged, so as not to be damaged in the post.
• Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
• Please make sure that you've reached out to our team via phone (0482 099 558) or email (angels@hawthorneskinandbeauty.com.au) and that your returns request has been approved - without approval it may result in your return not being processed.